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Warranty extension and maintenance

Server, storage and network devices

Supported Brands & Vendors

Multivendor portfolio

SLA Matrix

Extended lifecycle

Support for EoSL (End of Service Life) devices

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A fast, flexible and trusted partner

System maintenance, system support and IT hardware maintenance

ITRIS has been providing manufacturer-independent maintenance and support services for computer systems, servers, PC-s, and peripheral devices from all prestigious manufacturers for over three decades.
With our specialists, we offer fast, uncomplicated and competent support in the event of a malfunction or help with the expansion, further development, or optimization of the IT infrastructure.

IT functioning smoothly is crucial for the success of most companies. Short response times and quick repair are even more important.

We offer IT hardware support as an attractive and up to 40% cheaper alternative to service and care packs or warranty extensions from the respective manufacturers. Apart from this, we also offer server and network support as well as help desk and outsourcing.

Comprehensive computer service from a single source

Our support and maintenance organization serves customers in all areas with several offices throughout the DACH region. Regardless of the company size or the line of business, we cover all company needs. Proven specialists are familiar with all common computer systems and peripheral devices and are continuously trained on current products.

Regional service desk → competent contact persons

With ITRIS you are on the safe side. Thanks to over 200 technicians employed in our regional operations centers, disruptions can be dealt with as soon as possible after the receipt of request. Each and every repair process is monitored and, if necessary, additional professionals are immediately involved.

From simple support inquiries to complex migrations, expansions or installations as well as small and large projects, ITRIS is the competent and optimal technical partner.

15

DACH Locations

300+

DACH service technicians

500+

DACH employees

34+

Years

250.000+

Systems maintained

Advantages

Fast, competent, and cost-effective, thanks to 30 years of experience. We offer a comprehensive, cost-optimized service with short response times and personal, regional support. Extensive stocks of spare parts and complete replacement devices enable quick resolution time.

Coverage of hardware failures around the clock

  • IT service has been our core competence since 1986
  • manufacturer-independent, cross vendor experience in IT service and support
  • no delimitation problems between various products and manufacturers
  • manufacturer-independent competence and flexibility
  • direct contact persons – short decision-making processes
  • service level coverage 24 hours a day, 365 days a year
  • quick reaction times of 1-2 hours on site
  • service network in the entire DACH region with over 200 technicians and extensive stocks of spare parts and complete replacement devices
  • service windows individually adapted to customer needs
  • cost savings for IT equipment maintenance up to 40%
  • cost-effective service for high availability of IT devices
  • short notice periods for the decommissioning of individual IT devices
  • simple and clear administration
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