Over 2,500 customers throughout Europe have benefited from our professional service for years.
Contact us for a maintenance contract that is tailored to your needs.
We offer you the opportunity to take advantage of various Service Level Agreements (SLA).
Reduce your efforts and benefit from our individual reseller models. With a back to back hardware maintenance contract from ITRIS you can concentrate on your core business and activate ITRIS as support or we can take care of your customer’s hardware problem directly.
With an individual reseller model, ITRIS offers IT integrators the opportunity to minimize their efforts, optimize service quality and at the same time benefit from a cost reduction.
Some of our main arguments...
- Service network in Europe with over 200 technicians
- local fault reporting center/help desk
Several local service desks in the region take your call directly and personally in national languages or English in order to enable quick and uncomplicated troubleshooting without waiting time. Competent contact persons are pleased to help you immediately with free telephone support or they can arrange an on-site service technician.
- spare parts and logistics
extensive own stocks of spare parts as well as complete replacement devices at several locations
- own repair center
ITRIS has experienced electronics technicians, who can analyze and qualify systems in rework. Depending on compliance and agreement, we can replace components or repair them ourselves, hence contributing to durability, lifecycles, and thus the environment.
- individual maintenance models
no fixed terms, monthly cancellation possible, ongoing contracts, flexible invoicing
In line with the manufacturer or individually (SLA-Matrix)
- Reseller conditions
exciting reseller models (win-win situation for resellers and their end customers)
Hardware SLA-s (Service-Level-Agreement Matrix)
The choice of the service level agreement is of decisive importance for the reliability of your company. Make sure that you have the right SLA with the right partner at your side.