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ITRIS Group
HARDWARE MAINTENANCE
Third Party Maintenance
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SLA matrix
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SLA matrix
Our SLAs
Beside the below options we fulfill unique requirements as well.
5x9xNBD
Availability / Reaction time
5 days x 9 hours, Mon- Fri, 08:00 – 17:00
Callback in 15 - 30 mins
Next
Business Day on site reaction
Our service includes
problem diagnostics
on-site work
travel and worktime
spare parts
personal contact person
remote support
5x9x4h
Availability / Reaction time
5 days x 9 hours, Mon- Fri, 08:00 – 17:00
Callback in 15 - 30 mins
On-site reaction within 2-4 hours
Our service includes
problem diagnostics
on-site work
travel and worktime
spare parts
personal contact person
remote support
7x24x4h
Availability / Reaction time
7 days x 24 hours, Mon- Sun, 00:00 – 24:00
Callback in 15 - 30 mins
On-site reaction within 2-4 hours
Our service includes
problem diagnostics
on-site work
travel and worktime
spare parts
personal contact person
remote support
7x24x24h ctr
Availability / Reaction time
7 days x 24 hours, Mon- Sun, 00:00 – 24:00
Callback in 15 - 30 mins
call to repair in 24 hours
Our service includes
problem diagnostics
on-site work
travel and worktime
spare parts
personal contact person
remote support
Request
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