Your expert for customized SLA solutions in Hungary
Optimize your IT infrastructure in Hungary: Find the perfect service level agreement (SLA) with ITRIS Kft.
Choosing the right Service Level Agreement (SLA) is crucial for a stable and efficient IT infrastructure. ITRIS Kft. offers you a comprehensive selection of customized hardware SLAs that are precisely tailored to your individual requirements in Hungary.
Discover our detailed SLA matrix and find the ideal service level for your IT infrastructure in Hungary. Contact us today and let our experts advise you!
IT hardware SLAs (service level agreement matrix)
5x9x8h
Cover
- 5 days x 9 hours
Mon – Fri, 08:00 – 17:00 - 15 – 30 minutes by phone
- 8h on site (NBD)
5x9x4h
Cover
- 5 days x 9 hours
Mon – Fri, 08:00 – 17:00 - 15 – 30 minutes by phone
- 2 – 4h on site (as a rule)
6x12x4h
Cover
- 6 days x 12 hours
Mon – Fri, 08:00 – 20:00 - 15 – 30 minutes by phone
- 4 – 8h on site (NBD)
7x24x4h
Cover
- 7 days x 24 hours
Mon – Sun, 00:00 – 24:00 - 15 – 30 minutes by phone
- 2 – 4h on site (as a rule)
Custom SLA solutions – Let’s find the right fit together.
Support and maintenance services included
- Problem diagnosis
- System maintenance on site
- incl. working and travel time
- incl. spare parts and on-site replacement
- Personal contact person
- Free telephone support in connection with a hardware fault
- Support with operating system change / upgrade / update / etc., at cost